Consumer FAQs
IF YOU ARE A CONSUMER
ACCOUNT
Do I have to create an account to order?
Account creation is not mandatory for placing orders; however, we recommend creating an account to track your order history and make your future experiences as slick as possible. You can also subscribe to be kept up to date with future promotions, offers, useful features and brand-new product launches via email.
ORDERS
How long does it take to ship my order?
All orders are despatched on a standard carrier service and should be delivered to your door in 1-2 working days of placing your order. Please note that orders placed between 14:00 Friday and 08:00 Monday will not be processed until Monday morning. Our warehouses are closed on weekends and Holidays and will not process orders until the next available following working day.
What shipping carriers do you use?
We use DHLfor our shipments. When your order is confirmed as collected you will receive a dispatch confirmation email, which will contain the tracking link for your parcel. Risk in the goods passes to the customer when the goods are handed to the courier for delivery i.e. on warehouse despatch.
Can I cancel my order?
Once you receive an email confirmation of the order, we are unable to cancel it. Please ensure you are reviewing all the details of the order on the checkout screen before confirming the order. You can exit the checkout process at any point before placing the order.
DELIVERY & RETURNS
Is delivery free?
Shipping costs depend on the country of delivery. All amounts include VAT.
- The Netherlands, Belgium and Germany: €6.95. Free shipping on orders of €99 or more.
- Austria, Czechia, France, Ireland, Luxembourg and Poland: €9.95. Free shipping on orders of €149 or more.
- Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Malta, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden: €19.95. Free shipping on orders of €199 or more.
The correct shipping cost and free-shipping threshold are automatically displayed during checkout based on the selected delivery country.
Do you deliver internationally?
Yes, we deliver to all EU countries.
What if I have entered the wrong delivery address?
We include the shipping and billing address details on your order confirmation emails, as well as on the order summary screen prior to placing the order.
If after this point you notice the delivery address is incorrect, please get in touch with us via info@buckbootz.nl or the contact form on the site.
We cannot guarantee the delivery address can be corrected after the point of order confirmation and we are not liable for issues arising from parcels being sent to the provided shipping address. We will, however, assist wherever possible and redirect the parcel if at all possible.
My delivery has not arrived/arrived with issues, what do I do?
It is important we are notified of any delivery issues as soon as you become aware of them so that we can investigate this with the courier. Any delays can impact a resolution being found.
Please get in touch with us via our contact form, or via info@buckbootz.nl.
PAYMENTS
We accept IDeal/Wero, Visa and Mastercard credit and debit cards, plus all major digital wallets for a fast and secure checkout.
REGISTERING YOUR BUCKBOOTZ PURCHASE
By registering your purchase with Buckbootz we can add you to our newsletter list and help you keep up to date with our latest styles, rewards and sales promotions available via www.buckbootz.nl.
If you wish to unsubscribe at any time, you can do so by using the unsubscribe link at the bottom of the emails we send to you or contact our customer service team at info@buckbootz.nl.
USER SAFETY GUIDANCE
Please note that the User Safety guidance for all Safety Footwear is available for each product and can be accessed and downloaded at each product page. If you require a paper version, please contact online@buckbootz.nl for further support.
PRODUCT TECHINCAL INFORMATION
Visit our Technical Guide page to explore the latest EN ISO 20345 footwear standards, with simple explanations of key terms and helpful FAQs.
Please review our Product Care Guide, where you will find Buckbootz tips on how to look after your footwear, including a demonstration video with cleaning guidance.
Wholesaler FAQs
IF YOU ARE A TRADE CUSTOMER
LOOKING TO JOIN THE BUCKBOOTZ DEALER NETWORK?
If you are looking to sell or distribute Buckbootz, to get started please contact our customer services team at info@buckbootz.nl or contact further via the Contact form link.
TRADE ACCOUNT REGISTRATION / LOG IN SUPPORT
If you require support to register an online trade account or having problems with the log in process, please contact info@buckbootz.nl.
WARRANTY SYSTEM
If you require support regarding a product warranty, please contact warranties@buckbootz.nl. Please note we will not accept warranty claims direct from consumers who have purchased out with Buckbootz.nl, the enquiry must be submitted from the relevant stockist/retailer that originally supplied the goods.
RETURNING WRONG/FAULTY PRODUCT PURCHASED VIA BUCKBOOTZ.NL
In the unlikely event that you receive a faulty or the wrong item, please contact returns@buckbootz.nl. To help us investigate this quicker, please include the order number, the name of the item, a description and images of the fault. We will only investigate purchases made via Buckbootz.nl.
Please do not return your item before contacting returns@buckbootz.nl as we are unable to refund return postage costs. Please do not attempt to fix or repair the item as this will invalidate your warranty.
If the item has been worn, the product must undergo inspection before a credit is made to your credit or bank card. We will always request images of the faulty/incorrect item to verify the issue as well as information available from the product inner label. Please contact us for further instructions on returning merchandise that you believe is suffering a problem.
Do not attempt to fix or repair your faulty product as this will invalidate your warranty and we will not be able to take your claim further.
Buckbootz will not refund any purchase where it is evident there has been damage from abuse or the product has been used for a purpose or in an environment for which it is not suitable for.
Please note we cannot provide compensation, replacements or refunds for any Buckbootz UK products that have not been purchased directly from www.buckbootz.nl. We advise you contact the retailer you purchased from as they are responsible under the Consumer Rights Act 2015.
We comply fully with the Consumer Rights Act providing:
• Your order is returned within 30 days from receipt of your order.
• Your order is returned suitable for re-sale in original box with all labels and packaging in place.
If you have any further questions, please contact customer services at returns@buckbootz.nl and one of our team will be happy to assist you.