Refund policy
REFUND AND RETURN POLICY
14-day right of withdrawal
If you are a consumer, you normally have 14 days after receiving your order to withdraw from the purchase without giving a reason. If one order is delivered in several shipments, the period starts when the final item is received.
To exercise your right of withdrawal, email an unambiguous statement to info@buckbootz.nl or use any online withdrawal function made available in our store. Please include your order number. You then have 14 days to send the products to:
Buckler Boots B.V.
Heliosstraat 6
5048 CB Tilburg
The Netherlands
Trying and returning products
You may inspect and try a product as you would in a physical shop. For footwear, we recommend trying it indoors on a clean surface. You are only liable for any reduction in value caused by handling beyond what is necessary to determine the product’s nature, characteristics and functioning.
When reasonably possible, return products clean, complete, with tags and in their original packaging. The absence of the original packaging does not by itself remove your statutory right of withdrawal.
Return shipping costs
You normally pay the direct cost of returning products after a change of mind. We pay reasonable return costs when a product is faulty, damaged on arrival or supplied incorrectly. Returns remain your responsibility until delivered to us, so we recommend using a tracked service and keeping proof of postage.
Refunds
After a valid withdrawal, we refund the purchase price. If you return the complete order, we also refund the cost of the least expensive standard delivery method we offered. Extra costs for an upgraded or express delivery method are not refunded. When only part of an order is returned, the original delivery charge is not refunded.
We refund within 14 days after receiving your withdrawal notice, using the original payment method unless agreed otherwise. We may wait until we have received the products or you provide proof that they were sent, whichever occurs first.
Sale items
Statutory withdrawal rights also apply to discounted and sale items.
Exceptions
The right of withdrawal does not apply where a statutory exception applies, including clearly personalised products or sealed goods that are unsuitable for return for health protection or hygiene reasons after the seal has been broken.
Faulty, damaged or incorrect products
Inspect your order after delivery. If an item is faulty, damaged or different from what you ordered, contact info@buckbootz.nl promptly with your order number and, where useful, photographs. Your statutory rights to repair, replacement, price reduction or refund remain unaffected.
Exchanges
The quickest way to obtain another size or model is to return the original item and place a new order. You can contact us first if you need help choosing a replacement.
Cancellations
Contact us as soon as possible if you want to cancel an order. We cannot guarantee cancellation once processing or dispatch has started. Your statutory right of withdrawal remains unaffected.
Questions
For return questions, contact info@buckbootz.nl or call +31 13 203 2434.